jilliee Privacy Policy

1. Information We Collect

jilliee collects various types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

1.1 Personal Information You Provide

When you register an account with jilliee, you provide us with personal information including but not limited to:

• Identity Information: Full legal name, date of birth, gender, and government-issued identification number (for age verification and compliance with PAGCOR regulations).
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Payment method details such as GCash account, PayMaya account, bank account information (BPI, BDO, Metrobank, etc.), and transaction history.
• Account Credentials: Username, password, and security questions.
• Verification Documents: Copies of government-issued ID, proof of address, and proof of payment method ownership submitted during account verification.

1.2 Information Collected Automatically

When you access and use the jilliee platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, time spent on the platform, click patterns, navigation paths, and interaction with features.
• Location Data: Approximate geographic location based on IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, remember preferences, and improve user experience. You can manage cookie preferences through your browser settings.

1.3 Information from Third Parties

jilliee may receive information about you from third-party sources, including:

• Payment Providers: GCash, PayMaya, and banks may share transaction data and verification status to process deposits and withdrawals.
• Identity Verification Services: Third-party services used to verify your identity and prevent fraud.
• Game Providers: Information about your gameplay, bets, and winnings from third-party game developers whose games are hosted on the jilliee platform.

2. How We Use Your Information

jilliee uses the information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your jilliee account.
• Process deposits, withdrawals, and other financial transactions.
• Verify your identity and age to comply with legal requirements and prevent underage gambling.
• Provide customer support and respond to your inquiries.
• Communicate important account updates, security alerts, and service notifications.

2.2 Compliance and Security

• Comply with PAGCOR regulations, anti-money laundering (AML) laws, and other legal obligations.
• Detect, prevent, and investigate fraud, security breaches, and prohibited activities.
• Monitor gameplay for signs of problem gambling and enforce responsible gaming policies.
• Maintain records as required by law and regulatory authorities.

2.3 Platform Improvement and Personalization

• Analyze usage patterns to improve platform performance, user experience, and game offerings.
• Personalize content, game recommendations, and promotional offers based on your preferences and activity.
• Conduct research and analytics to understand player behavior and optimize our services.

2.4 Marketing and Promotions

• Send promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers (you may opt out at any time).
• Display targeted advertisements on the jilliee platform and third-party websites.
• Conduct surveys and gather feedback to improve our services.

3. How We Share Your Information

jilliee does not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the jilliee platform, including:

• Payment Processors: GCash, PayMaya, banks, and other payment providers to process deposits and withdrawals.
• Identity Verification Services: Third-party services that verify your identity and prevent fraud.
• Game Providers: Developers and suppliers of casino games, live dealer games, slots, and bingo.
• Cloud Hosting and IT Services: Providers that host our servers, databases, and technical infrastructure.
• Customer Support Tools: Platforms that enable live chat, email support, and ticketing systems.
• Marketing and Analytics Services: Tools that help us analyze user behavior, send promotional communications, and measure campaign effectiveness.

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, and regulatory bodies when required by law or when necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests.
• Cooperate with PAGCOR and other gaming authorities in investigations or audits.
• Enforce our Terms & Conditions and protect the rights, property, and safety of jilliee, our users, and the public.
• Prevent fraud, money laundering, or other illegal activities.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you participate in a co-branded promotion or authorize a third-party integration.

4. Data Security

jilliee takes the security of your personal information seriously and implements industry-standard measures to protect it from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and jilliee servers is encrypted using SSL/TLS protocols.
• Secure Storage: Personal information is stored on secure servers with restricted access and regular security audits.
• Access Controls: Only authorized personnel with a legitimate business need can access your personal information.
• Monitoring and Detection: We continuously monitor our systems for suspicious activity and potential security threats.
• Regular Updates: We keep our security systems and software up to date to protect against emerging threats.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

5. Data Retention

jilliee retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account and for a period of time after account closure as required by law (typically 5 to 10 years for financial and gaming records).
• Transaction Records: Retained for at least 5 years to comply with anti-money laundering regulations and tax laws.
• Verification Documents: Retained for the duration of your account and for a period after closure as required by PAGCOR and other regulatory authorities.
• Marketing Data: Retained until you opt out of marketing communications or request deletion.

After the retention period expires, we will securely delete or anonymize your personal information in accordance with applicable laws.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your jilliee account settings.

6.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your information through your account settings or by contacting customer support.

6.3 Right to Deletion

You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements. Note that deleting your account may result in the loss of access to your account balance and transaction history.

6.4 Right to Object

You have the right to object to certain processing of your personal information, including marketing communications. You can opt out of promotional emails and SMS messages at any time by clicking the unsubscribe link or contacting customer support.

6.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.6 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at:

[email protected]

7. Cookies and Tracking Technologies

jilliee uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, analyze usage patterns, and deliver personalized content.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including login authentication and security features.
• Performance Cookies: Collect information about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your activity across the platform and third-party sites to deliver relevant advertisements and measure campaign effectiveness.

7.2 Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jilliee platform. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites.

8. Children's Privacy

The jilliee platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have collected personal information from a person under 21, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered an account with jilliee, please contact us immediately at the email address provided in Section 10.

9. Changes to This Privacy Policy

jilliee reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy to the jilliee website. We will notify registered players of material changes via email or a prominent notice on the platform. Your continued use of jilliee following any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the jilliee platform.
• General Support: [email protected]

We are committed to resolving any privacy concerns promptly and in accordance with the Data Privacy Act of 2012 and PAGCOR guidelines. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your privacy rights have been violated.